Help

A simple tip

Clear the cache of your web browser in order to fix common website issues


Most internet browsers use a cache to store temporary files (images, scripts, ...) while you are browsing. If the website you are using made an update, the information kept in the cache can prevent you from seeing them correctly. Clear your cache every time you can, especially when the page you are viewing is not displayed correctly.


How do I clear my cache?

If you are using Mozilla Firefox:

  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options,
  • Select the Advanced panel,
  • Click on the Network tab,
  • In the Cached Web Content section, click Clear Now.
  • (To clear your history (i.e. cookies, browsing history, cache, etc.) all at once, click Clear Recent History.)

If you are using Google Chrome:

  • Click the wrench icon on the browser toolbar,
  • Select Tools,
  • Select Clear browsing data,
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove (tick "Delete cache"),
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything,
  • Click Clear browsing data.

If you are using Internet Explorer:

  • Click Start, click Control Panel, click Network and Internet, and then click Internet Options,
  • Click the General tab, and then click Delete under Browsing history,
  • Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

NOTE: If the Temporary Internet Files folder contains a large amount of webpage content, this process may take several minutes to complete.